Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you interact with Riverbend Ranch. This includes:

• Order details — your name, shipping address, email, and phone number when you purchase products from our shop.
• Booking information — contact details, party size, preferred dates, and any accessibility or dietary notes when you reserve a tour, activity, or farm-stay.
• Newsletter sign-ups — your email address when you subscribe to our monthly updates.
• Correspondence — messages you send us through our contact form, email, or phone.

2. How We Use Your Information

We use the information we collect to fulfill orders, confirm and manage bookings, respond to your inquiries, and send newsletter updates you have requested. We may also use aggregated, non-identifying information to understand how visitors use our website so we can improve the experience.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Cookies

Our website uses a small number of cookies and similar technologies to keep the site working properly — for example, to remember the contents of your shopping cart and your display preferences (such as dark mode).

You can control or delete cookies through your browser settings. Disabling cookies may affect some site features, such as the cart.

4. Third-Party Services

We rely on a limited set of trusted third-party providers to operate our website and business, such as payment processors, shipping carriers, email delivery services, and website hosting. These providers only receive the information necessary to perform their services and are required to protect it.

Our site may link to external websites (for example, social media). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against loss, misuse, and unauthorized access. Payment details are handled by our payment processors and are never stored on our servers.

No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work hard to protect your data.

6. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you at any time. You can unsubscribe from our newsletter using the link included in every email, and you may opt out of non-essential communications by contacting us.

We will respond to verified requests within a reasonable timeframe and as required by applicable law.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will revise the date at the top of this page. We encourage you to review this page periodically.

8. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please reach out. Write to us at Riverbend Ranch, 123 Ranch Road, Riverbend Valley, WY 82001, email hello@riverbendranch.com, or use our contact page.